Return and Refund Policy

Return and Refund Policy

At Shilpi Creation, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a clear and straightforward return and refund policy to make the process as easy as possible.

1. Eligibility for Returns

  • Returns are accepted within 30 days from the date you received your order.
  • To be eligible for a return, the item(s) must be unused, unwashed, and in their original condition, with all tags and packaging intact.
  • Non-returnable items:
    • Sale or discounted items
    • Personalized or custom products
    • Baby products that have been opened or used due to hygiene reasons
    • Gift cards

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at [insert contact email] within 30 days of receiving your order. Provide your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Instructions: Our team will provide you with a return authorization (RA) number and the shipping address to return the item.
  3. Prepare the Item: Pack the item securely in the original packaging (if possible) and include the return authorization number on the package.
  4. Ship the Item: Send the item back using a reliable carrier. You will be responsible for the shipping costs unless the return is due to our error (e.g., defective, damaged, or wrong item received).

3. Refunds

  • Once we receive the returned item, we will inspect it to ensure it meets the return conditions.
  • Refund Method: Refunds will be processed to the original payment method used at the time of purchase.
  • Processing Time: Refunds typically take 5-7 business days to appear in your account after we process them.
  • Refund Amount: You will be refunded the full purchase price of the item(s), excluding shipping costs, unless the return is due to our error (e.g., damaged or incorrect items).

4. Exchanges

If you'd like to exchange an item for a different size, color, or style, please contact our customer service team at [insert contact email]. We can help you with the exchange process, subject to availability. In some cases, you may be asked to return the original item before we send the replacement.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving your order. Provide a description of the issue along with photos of the damaged or defective item. We will offer you a replacement or a full refund, including return shipping costs.

6. Late Returns

Returns made after the 30-day window will not be accepted, and no refund will be issued. Please make sure to contact us within the return period for a smooth return process.

7. Return Shipping Costs

  • Return Shipping Fees: You are responsible for the return shipping costs, except when the item is defective, damaged, or incorrect.
  • Original Shipping Fees: Shipping costs are non-refundable unless the return is due to our mistake.

8. How to Contact Us

If you have any questions or need assistance with a return or refund, please contact our customer service team:

Shilpi Creation
Email: support@shilpicreation.com